SmallBizGenius Analysis
Lavish Alice is a popular online retailer specializing in occasion dresses and stylish clothing. Customers frequently praise the quality of the garments and the exceptional customer service, particularly highlighting the responsiveness and helpfulness of representatives like Rachael and Amy.
Category Breakdown
Scores based on analysis of 300 recent reviews
Customer Service
9.5/10Reviewers consistently praise Lavish Alice's customer service, particularly highlighting the responsiveness, helpfulness, and kindness of representatives like Rachael and Amy. Many reviewers specifically mention how customer service representatives went above and beyond to resolve issues with orders, returns, and refunds, often exceeding expectations.
52 reviews mention thisProduct Quality
8.0/10Many customers express satisfaction with the quality of Lavish Alice's dresses, describing them as well-made, using high-quality materials, and having elegant designs. Reviewers often compare the quality to designer brands but at a more accessible price point, making it a popular choice for occasion wear.
35 reviews mention thisShipping & Delivery
7.0/10Most reviewers are happy with the speed and packaging of deliveries, noting that items arrive promptly and well-packaged. However, some reviewers have experienced issues with delivery delays or items being sent back to the sender, requiring assistance from customer service.
15 reviews mention thisReturns & Refunds
7.5/10The returns process is generally described as simple and straightforward, with customer service often providing assistance when issues arise. Some reviewers have had positive experiences with customer service representatives extending return windows or expediting refunds, while others have faced delays or difficulties in receiving their refunds.
20 reviews mention thisSizing & Fit
6.0/10Several reviewers have noted inconsistencies in sizing, with some finding that the dresses run small or large compared to UK sizing standards. This has led to returns and exchanges, highlighting the importance of carefully reviewing size charts and potentially ordering multiple sizes to ensure a proper fit.
10 reviews mention thisPros & Cons
What Customers Love
"What a fantastic customer service... I had a faulty garment and a wonderful lady called Rachel went above and beyond for me...Sorted everything out for me within a couple of hrs was so kind to send me..."
"I have ordered from Lavish Alice for many years and have always loved the design and quality of their dresses."
"Dresses arrived promptly. Very good quality."
"I ordered the same dress in 2 different sizes. They came quickly and packaged well. The dresses were of good quality and I returned the dress I didn't need through their return portal which was quick..."
"I ordered a beautiful dress for a wedding which I never got to wear due to a bereavement. Rachel at customer services was so understanding even though I was outside the window to return by almost a w..."
Common Complaints
"Do not buy from this company! They do not do UK sizing a size 18 is more like a size 16."
"I placed an order on the 24th of December, EXPRESS delivery mind you...I received confirmation on the 27th my order had been shipped..."
"Still waiting for my refund thid company is a scam honestly"
"I ordered a dress costing nearly £300 and expected it to arrive in perfect condition. Instead, it came in a flimsy plastic bag, dumped in a box with no proper wrapping or care. The dress was badly cre..."
"Bought a dress and sadly it was faulty, spoke to Rachel who was super quick in response and provided a resolution instantly."
Common Questions About Lavish Alice
Answers derived from customer review patterns
Is Lavish Alice legit and trustworthy?
Yes, Lavish Alice is generally considered a legitimate and trustworthy online retailer. The vast majority of reviews are positive, highlighting the quality of their dresses and their excellent customer service. While some customers have reported issues with sizing, delivery, or returns, these appear to be isolated incidents, and the company is generally responsive in resolving such issues. The positive experiences far outweigh the negative, suggesting that Lavish Alice is a reliable option for purchasing occasion wear.
Based on 45 reviewsDoes Lavish Alice have good customer service?
Yes, Lavish Alice is consistently praised for its excellent customer service. Many reviewers specifically mention the helpfulness, responsiveness, and kindness of customer service representatives like Rachael and Amy. These representatives are often credited with going above and beyond to resolve issues with orders, returns, and refunds, providing a positive and reassuring experience for customers. The company's commitment to customer satisfaction is a recurring theme in the reviews.
Based on 52 reviewsIs Lavish Alice worth it for small business owners?
Lavish Alice can be a worthwhile option for small business owners seeking stylish and high-quality attire for professional events or personal use. The dresses are often described as designer-quality but at a more accessible price point, making them a good value for money. The excellent customer service can also be a significant benefit, providing peace of mind and support in case of any issues. However, it's important to be aware of the potential for sizing inconsistencies and to carefully review size charts before ordering.
Based on 30 reviewsWhat is Lavish Alice's return policy like?
Lavish Alice's standard return policy allows returns within 14 days of purchase. The returns process is generally described as simple and straightforward, with a return portal available on their website. However, some reviewers have noted that the company can be flexible and accommodating in certain circumstances, such as bereavement or other extenuating circumstances, potentially extending the return window. It's always recommended to contact customer service if you have any questions or concerns about the return policy.
Based on 20 reviewsWhat are the common issues with Lavish Alice sizing?
A common issue mentioned in reviews is the inconsistency in Lavish Alice's sizing, with some customers finding that the dresses run smaller or larger than expected compared to standard UK sizing. This can lead to the need for returns and exchanges, adding extra time and effort to the purchasing process. It's recommended to carefully review the size charts provided on the website and potentially order multiple sizes to ensure a proper fit.
Based on 10 reviewsLooking for Something Different?
Compare Lavish Alice against 522 similar lifestyle & perks options.
View Alternatives